FAQ | matarazvillas

Arrival

If we have organised your transfers once you land in Bali there will be drivers waiting as you exit the airport however turn left and walk through duty free, our driver will wait at the exit with a sign with your name where it is less congested.

We have staff 24/7 at the villas who will be expecting you to show you your villa and hand you the keys. As per requirements our staff will photo copy your passports upon arrival.

Bali’s airport Ngurah Rai International Airport (Denpasar) is located 13kms south of Denpasar and 2.5kms from Kuta. The airport code is DPS.
The official taxi counter is located outside the Arrivals Hall.
VOA for Australian passport holders is no longer payable.
Go one by one to the customs desk as they are very particular and ensure you do not cross the line until you are called. Arrival cards are no longer necessary.
Next collect your luggage from the carrousel and go through a bag inspection point please have the Blue Customs Dec ready. All foodstuffs are fine to take in to Bali as long as you declare them. Alcohol limit is 1litre per person and customs are strict to police this. Do not be surprised if your luggage has already been removed from the carrousel and is sitting on the floor. This is common in Bali. When you pick up your luggage there will be "porters" waiting to see if you want help. Just politely say "No, Thank you". This is a service you will need to pay for and $10 is not uncommon to the unsuspecting tourist. Trolleys are free.
Money changers are available just past customs and generally have a reasonable rate though not as good as on the street.

Visa/Passport requirements

Please ensure to check your assport requirements for entry to Bali,at this stage an Australian passport needs a validity of more than 6 months.

The 30 day tourist visa is now free for Australian passport holders.
Departure tax is now included in any ticket price purchased after 9 February 2015.

Travel Insurance

Please ensure you have adequate coverage before travelling. Check your PDF to ensure you have motorbike coverage if you intend to ride also ensure you have the correct licences:

Some travel insurance companies that are popular are Australia Post,TID,1Cover and Covermore

Mobile Phone/data usage/Internet

Check with your phone provider on roaming charges as data roaming can be very expensive. We use a local sim- SIMPATI with data disabled whilst out and about only connecting to free wifi. And then use the WIFI in the villa. We also use TANGO to make free video calls back home when needed.There are many places to buy sims and phones, for our guests at Mataraz there is one directly across the road.To call Australia from Bali dial:
International code +61 then the phone number minus the 0
For internet why not try a moble mifi device from Smartfren. Available for $40 includes 7GB data located next door to Careffour on Jl Sunset. 4G internet wherever you go.

TIME ZONE
+ 8 same time zone as Perth, Kuala Lumpur and Singapore.