COVD-19 (Coronavirus updates)
As a result of the coronavirus outbreak, the Australian Government has increased the travel advice for all Australians to Level 4 – Do Not Travel Overseas. You can find more information on the Smartraveller website. We understand these restrictions may affect our guests' travel plans and we are working non-stop on how we can best support them.
What are my options?
To alleviate stress, we’re providing flexibility on new and existing bookings for travel between 15th March and 31st August 2020. We are offering to reschedule the booking with no cancellation/rebooking fee or the option to cancel and receive a credit voucher valid for 24 months from the date of issue.
How to request a change or cancellation?
For guests travelling before 31st August 2020. Please email us at or head to the contact us page and submit a request.
For guests travelling outside these dates,We understand customers may be feeling hesitant to travel during this time. Please note, that if you no longer wish to travel, normal cancellation policy and fees would apply.
We are continuing to monitor the COVID-19 situation and will update our policy as required.